Privacy Policy

1. Privacy Notice and Coverage

This Privacy Notice (the “Notice”) sets out how we, Fractal Analytics Limited, having its Registered Office at Level 7, Commerz II, International Business Park, Oberoi Garden City, Western Express Highway, Goregaon (E), Mumbai 400 063, India and our affiliates, our subsidiaries & associated offices (collectively “Fractal”, “we”, “us”, “our”) process the personal data of individuals (each a “User”, “you”, “your”) who contact us or who use our websites, services, programs, content and related features (collectively, the “Services”).

If you have any questions about this Notice, please contact us by info@fractal.ai.

This notice, together with our Website Terms of Use and any other documents referred to in these documents, set out our views and practices regarding your personal data and how we will treat it. Please read these documents carefully. By visiting our website or using our Services, you acknowledge the processing described in this Notice, our Website Terms and related documents.

We will let you know, by posting on our website or otherwise, if we make any changes to this Notice from time to time. Your continued use of the Services after notifying such changes will amount to your acknowledgement of the amended Notice. This version of our privacy notice was published on January 19, 2026.

As described below, your personal data may be collected by Fractal and all companies wholly or partially owned by it, disclosed to third parties, and used by third parties and Fractal.

2. What is Personal Data?

“Personal data” means any information relating to an identified or identifiable natural person, known as ‘data subject’, who can be identified directly or indirectly; it may include name, address, email address, phone number, IP address, location data, cookies, call recording and similar information. It may also include “special categories of personal data” such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a natural person’s sexual orientation.

3. What Personal Data do we process?

We may process the following personal data:

4. How do we use your Personal Data?

We will only process personal data, in accordance with applicable law, for the following purposes:

The legal basis for our processing of personal data for the purposes described above will typically include:

• processing necessary for our or a third party’s legitimate interests, such as processing for the purposes set out in paragraphs (a), (b), (c), (d), (e), (f), (g) and (h) which is carried out on the basis of our legitimate interests to ensure that Services are properly provided;
• your consent, such as processing for the purposes set out in paragraphs (i);
• processing necessary for compliance with a legal obligation to which we are subject, such as processing for the purposes set out in paragraph (j); and
• any other applicable legal grounds.

5. Disclosure of Personal Data

There are circumstances where we may wish to disclose or are compelled to disclose your personal data to third parties. These scenarios include disclosure to:

• our affiliates and subsidiaries;
• our service providers who capture and store data collected through the forms that are filled by visitors to our website;
• subject to appropriate legal basis such as consent, our advertising and marketing teams who enable us, for example, to deliver personalized ads to your devices or who may contact you by email, telephone, SMS or by other means;
• our service partners to operate our website and better serve the visitors to our website;
• payer, such as your employer, who pays for our products and services;
• public authorities where we are required by law to do so; and
• other third parties where you have provided your consent.

The service providers are contractually bound not to share Personal data collected from visitors to our website with anyone else.

6. Security Practices

At our site you can be assured that your Personal data is secure and consistent with current industry standards. The importance of security for all Personal data associated with our user is of utmost concern to us. We do not do any transmission of the Personal data collected through our website. Our service partners, who assist us in capturing and storing Personal data, are contractually bound not to share that information with any other party. Our company has a requisite information security policy in place with appropriate managerial, technical, operational and physical security control measures to protect the personal and non-personal information that is collected from website users. The company employees are trained on the proper handling of personal data collected from stakeholders through training and awareness programs, ensuring compliance with applicable data protection regulations and internal policies.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal data, you acknowledge that:

• there are security and privacy limitations of the Internet which are beyond our control;
• the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and
• any such information and data may be viewed or tampered with in transit by a third party.

7. Retention of Personal Data

We retain personal data for as long as is necessary for the purposes listed above or longer as may be required by the law or as per the client requirement. Please contact us for further details of applicable retention periods.

8. Data subject rights

Data subjects may have numerous rights in relation to their personal data.

• Right to make a subject access request (SAR): Data subjects may request in writing copies of their personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and any payment permitted by law, where applicable.
• Right to rectification: Data subjects may request that we rectify any inaccurate or incomplete personal data.
• Right to withdraw consent: Data subjects may at any time withdraw their consent to the processing of their personal data carried out by us on the basis of their previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.
• Right to object to processing including automated processing and profiling: We do not make automated decisions about data subjects. However, we may rely on information provided by third parties such as credit reference agencies which may score data subjects on the basis of automated decisions. Profiling may be carried out for business administration purposes, such as monitoring trends in User visits of our website and in order to deliver relevant ads to Users’ devices. We will comply with valid objection requests unless we have a compelling overriding legitimate ground for the continuation of our processing or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
• Right to erasure: Data subjects may request that we erase their personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with.
• Restriction: Data subjects may request that we restrict our processing of their personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
• Right to data portability: In certain circumstances, data subjects may request the controller to provide a copy of their personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. We do not consider that this right applies to our Services. However, to the extent it does, we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the data subject’s personal data which may still be retained for legitimate and lawful purposes.
• Right to lodge a complaint with the supervisory authority: We suggest that data subjects contact us about any questions or complaints in relation to how we process their personal data. However, each data subject has the right to contact the relevant supervisory authority directly.
• Right to Nominate: A Data Subject holds the right to appoint, adhering to the established procedure another individual who will, in case of Data Subject’s death or incapacity assume the responsibility of exercising the rights granted to the Data Subject. For the purpose of this section, “incapacity” is defined as the inability of the Data Principal to exercise their rights as a result of mental or physical limitations.
• Right to Grievance Redressal: If you have any grievance or complaint related to the processing of your personal information, we at Fractal are committed to addressing it promptly and effectively. You may reach out to Somya Agarwal, Data Privacy Officer, email address: dpo@fractal.ai.
• Data Subject Request Procedure: To submit a Data Subject Request (DSR), individuals must complete the official DSR Form and send it to the Data Protection Officer (DPO) at dpo@fractal.ai. The form must include all required fields. Incomplete submissions will not be processed until all necessary details are provided.

The service providers are contractually bound not to share Personal data collected from visitors to our website with anyone else.

9. Children

We do not knowingly collect or solicit personal information from children under the age prescribed under applicable data privacy laws.

If you are a minor, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a minor, we will delete that information as quickly as possible. If you believe that a child may have provided us Personal Information, please contact us at dpo@fractal.ai.

10. Changes to the Privacy Notice

We’re constantly trying to improve our Websites and Services, so we may need to change this Privacy Notice from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy Notice was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Notice.